Can the tags purchased earlier be used?
Only RFID Tag purchased earlier may be used, in case of any problems, please contact the PoS of issuer Agency. Any other type of Tag will not work on FASTag lanes.
Can FASTag be used for passage through toll plazas on the National Highways?
FASTag can be used on all toll plazas on National Highways where it has been integrated. You can check the list of Plazas click here
I have FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?
Please refer to steps under Standard Operating Procedure (SoP) for FASTag user. Customer to raise a request regarding the same by calling customer care of the respective Issuer Agency.
I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?
Yes, you can, if you need to access and use FASTag lane and to avail cash back.
What if I relocate to another City?
FASTag will work on all enabled toll plazas. In case of change in city or address, the customer should inform only the Issuer Agency.
Can one vehicle use more than one FASTag?
It is strictly prohibited to purchase two FASTag for one vehicle. In case of multiple FASTag, customer will be responsible for operational issues.
What if I sell/ transfer my car?
In case of car being sold or transferred; only the Issuer Agency needs to be informed.
What if the FASTag gets damaged?
The vehicle owner/ user could approach the Issuer Agency for replacement of FASTag.
Can FASTag be used at places other than National highways?
It is planned to extend usage of FASTag to toll plazas at State highways for tolling, parking lots for parking charge and various other payments at wayside amenities.
What if the vehicle owner/ user has a grievance?
The primary point of contact for the vehicle owner/ user is the Issuer Agency, contact details for which will be shared at the time of FASTag issuance. IHMCL can be approached as the next escalation level