Privacy Policy

This Privacy Policy explains how Ekrocx Technologies collects, uses, discloses, stores, and protects information when you visit ekrocx.com, explore our services and industries, read insights, submit forms, subscribe to updates, apply for roles, or otherwise interact with our website.

This policy applies to website visitors, prospective clients, partners, suppliers, job applicants, newsletter subscribers, and other business contacts who interact with Ekrocx Technologies through our digital channels.

We may collect information you choose to provide, including your name, work email address, phone number, company, role, location, service interest, project details, career application details, resume information, newsletter subscription details, and any message or business context you submit through forms.

We may also collect technical and usage information such as pages visited, referring pages, approximate location inferred from network data, browser type, device type, date and time of visit, and interactions with website content.

When you read Insights or subscribe from an insight detail page, we may collect your email address, the article title, article slug, page path, and timestamp so we can manage the subscription and understand which topics are relevant to our audience.

We use information to respond to contact enquiries, qualify service requests, schedule discussions, prepare relevant follow-ups, deliver requested information, process career and talent enquiries, manage newsletter subscriptions, and operate the website.

We also use information to improve our content, services, industries pages, insights, website navigation, forms, lead management workflows, security controls, and internal reporting.

For business development, we may use submitted company and project information to understand your needs across digital commerce, PIM, MDM, analytics, AI automation, experience design, and related transformation services.

Our website includes industry pages for retail and ecommerce, manufacturing, wholesale and distribution, consumer goods, B2B enterprises, D2C brands, technology and digital products, and related sectors. If you submit an enquiry from these areas, we may use your information to tailor our response to the industry context you indicated.

Our services pages cover digital commerce, product information management, master data management, analytics and business intelligence, AI automation, and experience design. Form submissions connected to these services may be routed internally to the relevant commercial or delivery team.

Please do not submit sensitive personal data, credentials, production secrets, regulated customer records, or confidential third-party data through public website forms unless we have agreed a secure process in advance.

When you submit a contact form, lead form, popup enquiry, service request, or discovery call form, we collect the details needed to understand and respond to your request.

We may store form submissions in our operational systems and send internal email notifications to the appropriate Ekrocx Technologies contact so your request can be reviewed.

We may use your submitted contact details to respond by email, phone, or other business communication channels, but we do not sell your contact information.

If you subscribe to insight updates or newsletter-style communications, we use your email address to manage that subscription and notify our team of the request.

Subscription records may include the insight article, page path, and subscription date so we can understand topic interest and maintain operational records.

You may ask us to remove you from subscription communications by contacting [email protected] or by using any unsubscribe process included in future communications.

If you apply for a role, upload a resume, or submit a talent enquiry, we collect the information needed to review your application or request, including contact details, experience, location, role interest, resume file name or attachment, and optional cover letter content.

Career and talent information may be reviewed by recruiting, delivery, leadership, or relevant hiring stakeholders. We use this information only for recruitment, talent evaluation, workforce planning, and related communications.

We may use cookies, local storage, analytics scripts, server logs, performance monitoring, and similar technologies to operate the website, remember preferences, understand traffic, detect errors, and improve user experience.

Analytics information is generally used in aggregated or diagnostic form. It helps us understand which services, industries, insights, and pages are useful to visitors.

You can control cookies through your browser settings, but disabling certain technologies may affect website functionality or performance.

Depending on your location and the context, we process information based on your consent, our legitimate interest in operating and improving a B2B website, the need to respond to your request, steps taken before entering a business relationship, compliance obligations, or the management of recruitment processes.

We only collect information that is reasonably relevant to the website interaction, business enquiry, subscription, application, or operational purpose involved.

We may share information with service providers that help us operate the website, host data, send email, manage forms, process applications, analyze traffic, maintain security, or support internal business operations.

We may share information within Ekrocx Technologies with team members who need it to respond to enquiries, assess opportunities, manage subscriptions, review applications, or provide services.

We may disclose information if required by law, legal process, security investigation, or to protect rights, property, users, systems, or business operations.

Ekrocx Technologies works with clients and partners across regions, including the GCC and beyond. Website data may be processed in locations where we, our hosting providers, email providers, analytics providers, or other service providers operate.

Where required, we use reasonable safeguards for cross-border handling of personal information, taking into account the nature of the data and the services involved.

We retain information for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, managing business records, maintaining subscriptions, reviewing applications, resolving disputes, improving the website, and meeting legal or operational requirements.

Retention periods may vary depending on the type of record. For example, contact enquiries, subscription records, and career applications may be retained for different periods based on business need and applicable obligations.

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

No website, database, email system, or internet transmission can be guaranteed fully secure. If you believe information submitted to us has been compromised, please contact us promptly.

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent for certain personal information.

You can contact us to update your details, ask about information we hold, request removal from communications, or raise a privacy concern. We may need to verify your identity before acting on certain requests.

Our website may link to third-party websites, platforms, vendors, social networks, videos, media, or tools. Their privacy practices are governed by their own policies.

We are not responsible for the content, security, or privacy practices of third-party websites or services that we do not control.

Our website and services are intended for business users, prospective clients, partners, applicants, and professional audiences. They are not directed to children.

We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, please contact us so we can review and remove it where appropriate.

We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, legal requirements, or business operations.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after updates means the revised policy applies to future interactions.

Questions, requests, or concerns about this Privacy Policy can be sent to [email protected]. Please include enough detail for us to understand and respond to your request.